How is Kaiser Permanente different from other health plans?
We offer more options for getting care at your convenience. In addition to 10,000 network providers (including Kaiser Permanente’s award-winning physicians), you can get diagnosis and treatment for routine issues with an online visit or Care Chat in real time, call the Consulting Nurse helpline for advice 24/7, or use a CareClinic at Bartell Drugs at select Seattle-area locations. And if you use a Kaiser Permanente medical office, you’ll find most services you need at one location.
I'm already in good health, and I rarely see a doctor. Why should I choose Kaiser Permanente for my Federal Health Plan?
We’re glad you’re in good health and want to help you stay that way.
• We make it easy for you to get preventive care such as health care screenings, cholesterol tests, and mammograms, which can help detect problems early.
• Children can get regular well-child visits and immunizations.
• Our online tools, reliable health information, and wellness programs give you the inspiration and information you need to live well.
Is my current doctor in the network?
You can learn whether your doctor is in the Core network by going to our provider directory and searching under the Core plan.
We’ve carefully selected our doctors so you can make the right choice for you and your family. At Kaiser Permanente medical offices, we have highly respected doctors from some of the top medical schools in the country. And our contracted providers in the Core network must meet strict standards established by our physician leadership.
How do I choose my doctor?
You can use kaiserpermanente.vitalschoice.com to browse our doctor profiles to see education, credentials, specialties, profile photos, and everything else you need to know to select a doctor who’s right for you. You can search by location, gender, specialty, and language spoken. If you’d like assistance, you can call Member Services for help selecting a doctor. Find out more about choosing a physician.
Where can I get care?
There are Kaiser Permanente medical offices, other network care providers, or both, in your area, offering a wide range of care. At our primary care centers, you can see your doctor, get a lab test or an X-ray, and pick up your medications — all without leaving the building.
How do I make an appointment?
If you choose a provider at Kaiser Permanente medical offices, you can make routine appointments online once you’ve registered for online services. Otherwise you can call a provider’s office directly to make a routine appointment. Some specialties and services will require a referral before scheduling an appointment.
What if I need care after regular office hours?
You can get same-day, after-hours, and weekend services at some of our medical offices. However, it’s best to call our nurse helpline 24/7, explain your health issue, and get their advice and assistance on next steps, including the nearest place for care.
What if I have an emergency?
We cover 24-hour emergency care anywhere in the world. Member Services will help you in finding a provider while traveling in the U.S. The nurse helpline, available 24/7, can evaluate symptoms and advise you on what to do next.
What if I need care quickly, but it's not an emergency?
We have Urgent Care departments at some of our medical offices and provide same-day appointments at most locations. Or you can check the provider directory for an in-network urgent care location near you. You can also call an advice nurse who can help assess your symptoms, provide advice when medically appropriate, and recommend next steps in getting care.
What coverage would I have when traveling?
You’re covered for emergency care worldwide and have a travel benefit for routine care. You are also covered for care at Kaiser Permanente medical facilities in other regions of the country. Just call our Member Services and they will issue you a visiting member ID number to use at facilities in California, Hawaii, Oregon, Colorado, Georgia, Maryland, Virginia, District of Columbia, and S.W. Washington (Clark, Cowlitz counties).
Can I transfer my prescriptions from my current pharmacy to a Kaiser Permanente pharmacy?
Yes, and we make it simple for you. You can complete an online prescription transfer form once you’ve registered for online services. Or you can print out a form from our General Pharmacy Information page and mail or fax it to us. Once you’ve transferred your prescription(s), you can save time by ordering most refills online. Our new member welcome team at 1-888-844-4607 can also help you transition prescriptions.
How do I transfer my medical records to Kaiser Permanente?
How do I transfer my medical records to Kaiser Permanente?
It’s easy. Just call our new member welcome team at 206-630-0029 or 1-888-844-4607. You can also find a Transition of Care Guidelines and Request Form online at our New Member page.
What online features does Kaiser Permanente offer?
When you register on kp.org/wa you’ll get secure access to our online services for members.
Real-time Care Chat with a clinician
View coverage documents and get care reminders
Plus if you get your care at Kaiser Permanente medical offices:
Schedule or cancel routine appointments
View most lab results
Email your doctor’s office
What are some of the new and different services you offer?
Get quick care for common conditions at kp.org/wa/online visit or with our online Care Chat in real time with a clinician. For a quick face-to-face visit, there’s no appointment necessary for our CareClinic at Bartell Drugs locations around the greater Seattle area, or our walk-in clinics at some South Sound facilities or at Riverfront Medical Center in Spokane.
To boost your health improvement activities, start with our online health profile, which will provide you an assessment of your health risks with a personalized action plan. Join other members at our sponsored fitness events and take advantage of discounts on gym memberships, workout gear, and weight management programs.
Can I get my questions answered over the phone?
Representatives at Kaiser Permanente Washington Member Services are available to help you find information on the following:
benefits and coverage information for our Federal health plans, including adding or deleting dependents, getting copies of your health care coverage document, claims, and the dispute resolution process
copayments and billing
enrollment and eligibility
ID cards, including replacing lost or stolen cards
choosing or switching doctors, where to go for care, referrals for specialists, and on-the-job injuries
Existing Members FAQs
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Where can I call for general assistance with Kaiser Permanente?
You can contact Kaiser Permanente Washington Member Services at 1-888-901-4636. If you’re a new member, call the new member welcome team at 1-888-844-2607 for help transferring your care or prescriptions to Kaiser Permanente.
What is the number for the nurse helpline?
Registered nurses are available 24/7 for after-hours advice and assistance with care. There is also a physician on duty when medical advice or a prescription is needed. Call 1-888-844-2607. You’ll also find the number on the back side of your ID card.
Where do I call for an appointment?
Call your doctor’s office or clinic.
How do I change my name or address?
Contact Member Services. Call 1-888-901-4636 or complete this online form.
How do I obtain a new or replacement Kaiser Permanente ID card and how do I receive care prior to receiving my ID card?
Please contact Kaiser Permanente Washington’s Member Services at 1-888-901-4636 for assistance with obtaining your new or replacement ID card and to schedule care prior to receiving it. You can also access your digital ID card by registering for online services, then signing on to your personalized online account.
What do I need in order to cover my newborn (or to add or delete other dependent family members)?
If you currently have Kaiser Permanente FEHB Self and Family enrollment, you may use our Kaiser Permanente Enrollment Change Form to complete this action. This form can be downloaded from the Resources: Brochures and Forms page.
What coverage do I have when I am outside of my Kaiser Permanente plan’s home service area (either within or outside of the United States)?
Eligible emergency services are covered outside of your home service area anywhere in the world; however, you must receive non-emergency or routine care within your home service area under your Kaiser Permanente benefit plan.
You also have access to a limited Visiting Member benefit when temporarily in another Kaiser Permanente service area that allows you to seek care at Kaiser Permanente facilities. Your plan also includes a limited Travel Benefit for continuing or follow-up when outside of your home service area by more than 100 miles. Please refer to your Kaiser Permanente plan’s FEHB brochure’s Section 5(h), “Special features,” for information.
What do I do if I need to be reimbursed for emergency care received outside the country?
You are covered for emergency care anywhere in the world. For information and forms related to claims for care received outside the United States, visit kp.org/wa/reimburse.
What dental and vision benefits are available in my Kaiser Permanente plan?
All Kaiser Permanente Washington FEHB plans include discounts on frames, lenses, contacts, and OSHA-approved safety goggles at 13 Kaiser Permanente optical centers in Western Washington and Spokane. If you’re a member of the Options Federal Standard Option or HDHP (High Deductible Health Plan), you have dental services through Delta Dental. See your benefits summary for more details. To find a participating dentist in your area, use Delta Dental’s Find a Dentist.
How do I submit for reimbursement to my FSAFEDS flexible spending account?
Please see the FSAFEDS Program website for more information on general requirements and the claims reimbursement process for FSAFEDS participants.
Kaiser Permanente participates in the FSAFEDS automatic reimbursement process, called Paperless Reimbursement, which automatically reimburses you for copayments and coinsurance paid to Kaiser Permanente for most covered medical and pharmacy services received (does not include dental services, eyeglasses and contact lenses and non-covered services). You will not need to submit receipts to FSAFEDS after receiving services.
To enroll in Paperless Reimbursement, you must contact FSAFEDS at 877-FSAFEDS (or 877-372-3337) (TTY: 866-353-8058). Or, you may go to the FSAFEDS Program website, log in to your online account, select Reimbursement and Payment Options, and follow the instructions for Paperless Reimbursement.
Manual Claim Reimbursement
You may submit your eligible out-of-pocket health care flexible spending account expenses online at FSAFEDS.com, on the FSAFEDS app, fax or mail. See the FSAFEDS Program website for information.
Kaiser Permanente FEHB members must include both a Check-In Receipt and an After-Visit Summary per each medical service or office visit that is submitted for reimbursement to FSAFEDS:
A Check-In Receipt is the copayment receipt provided after checking-in for your visit.
An After-Visit Summary is a summary of your visit details given to you at the end of your office visit appointment and is accessible through your secure kp.org account.
Need help? Talk to a Federal Employee Health Benefits Specialist at 1-877-904-0016
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc,, 601 Union St., Suite 3100, Seattle, WA 98101