Who should a member call for general assistance with Kaiser Permanente?
A member should contact their Kaiser Permanente plan’s member services team for assistance with their Kaiser Permanente membership.
How does a member change his/her name or address?
A member may provide his/her change of information to us by contacting their Kaiser Permanente plan’s member services team. A member should also provide the change of information to his/her employing agency.
How does a member obtain a new or replacement Kaiser Permanente ID card and how would a member receive care prior to receiving it?
A member should contact their Kaiser Permanente plan’s member services team for assistance with obtaining a new or replacement ID card and to schedule care prior to receiving it.
What should a member do to either add or delete a dependent on a Kaiser Permanente FEHB Self and Family enrollment?
If a member is currently enrolled and will continue to be enrolled under a Kaiser Permanente FEHB Self and Family plan, he/she may use our Kaiser Permanente Enrollment Change Form to either add or delete a dependent. The member should refer to the Brochures and Forms page to download an enrollment form.
What Kaiser Permanente documentation is required as part of a member’s flexible spending account claims reimbursement submission to the FSAFEDS program?
Kaiser Permanente FEHB members must include both a Check-In Receipt and an After-Visit Summary for each medical service or office visit that is submitted for reimbursement to FSAFEDS:
A Check-In Receipt is the copayment or coinsurance receipt provided after checking-in for your visit.
An After-Visit Summary is a summary of your visit details given to you at the end of your office visit appointment (and accessible through your kp.org My Health Manager account).
NOTE for FEHB members in Northern and Southern California only: in lieu of an After-Visit Summary, you should submit a Patient Courtesy Bill along with your Check-In Receipt. You may request a Patient Courtesy Bill from your local patient business office. Please contact California Member Services at 1-800-464-4000 for assistance.
Need help? Talk to a Federal Employee Health Benefits Specialist at 1-877-904-0016
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232