Connected care makes your life easier
At Kaiser Permanente, care and coverage come together to make things simple and hassle-free. Your doctors, specialists, and health plan all work together to give you personalized care how you want it—by telehealth, at a facility, and more.
Choose how you get your care
With many options to choose from, we make it easy to get the care you need; however you want it.
24-hour virtual care
If a trip to the doctor’s office doesn’t fit your schedule, it’s easy to get fast, personalized support coast-to-coast. Chat with a clinician 24/7 on your schedule and at no cost.1
$0 video visits and more >
In Person
Visit your doctors, get lab services, and pick up prescriptions at your pharmacy all in one trip at most of our facilities.
By Phone
Schedule a call with your doctor. You can also get care guidance and advice by phone 24/7.
By Email
Have non-urgent questions? You can always email your doctor’s office and get a response within 2 business days or sooner.
Manage your health online2 or with our app3
We make it easy to schedule appointments, check test results, refill prescriptions, and more.
Online
Once you’re registered on kp.org, you can easily stay on top of you and your family’s health care.
Our app
Get access to many of the same features on kp.org anywhere, anytime with the mobile app.
Learn more about our app >
Our connected care model is recognized for its excellence
The only 5-star commercial health plan in the nation
For the fourth year in a row, Kaiser Permanente is among the top-rated plans in every state we serve and the District of Columbia, according to the National Committee for Quality Assurance (NCQA). Of the 513 commercial health plans rated by the NCQA, we had the only plan in the nation to receive a 5 out of 5 rating — the highest possible rating for quality and service.4
Among the highest-rated Medicare health plans—12 years on a row
For the twelfth year in a row (2012 – 2023), our Medicare health plan in California earned the highest possible rating of 5 out of 5 Stars – a reflection of high-quality care and outstanding customer experience.5
Leading California in 74 effectiveness-of-care measures
In 2022, Kaiser Permanente led the state as the top performer in 74 HEDIS® (Healthcare Effectiveness Data and Information Set) effectiveness-of-care measures — the most of any health plan.6
Top health plan in America for quality and service
Kaiser Permanente took the top spot in Insure.com’s list of best health plans of 2023. The rankings are based on the National Committee for Quality Assurance’s annual health plan ratings as well as member surveys — and Kaiser Permanente was number one overall.7
Top-rated quality medical care — 15 years in a row
For the 15th year in a row, Kaiser Permanente plans received the top scores for clinical quality on the California Office of the Patient Advocate’s Health Care Quality Report Card.8
Care coast to coast - and around the world
If you ever need emergency or urgent care, you’re covered worldwide—anytime, anywhere.9 When you travel across the country you can get emergency or urgent care at many locations outside Kaiser Permanente states, you’ll only pay your copay or coinsurance —no need to file a claim.10 You’re always covered for care in any Kaiser Permanente region. Plus, you have coverage for certain outpatient follow-up care outside of Kaiser Permanente service areas through the FEHB travel benefit.
- When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
- Online features available when receiving care at Kaiser Permanente facilities.
- To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
- NCQA’s Private Health Insurance Plan Ratings 2022–2023, National Committee for Quality Assurance, 2022: Kaiser Foundation Health Plan of Colorado — HMO (rated 4 out of 5); Kaiser Foundation Health Plan of Georgia, Inc. — HMO (rated 4 out of 5); Kaiser Foundation Health Plan, Inc., of Hawaii — HMO (rated 4 out of 5); Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. — HMO (rated 5 out of 5); Kaiser Foundation Health Plan, Inc., of Northern California — HMO (rated 4.5 out of 5); Kaiser Foundation Health Plan of the Northwest — HMO (rated 4 out of 5); Kaiser Foundation Health Plan, Inc., of Southern California — HMO (rated 4.5 out of 5); Kaiser Foundation Health Plan of Washington — HMO (rated 4 out of 5).
- Centers for Medicare & Medicaid Services Health Plan Management System, Plan Ratings 2023. Every year, Medicare evaluates plans based on a 5-star rating system.
- Kaiser Permanente 2022 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained in this publication is Quality Compass 2022 and is used with the permission of NCQA. Quality Compass 2022 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
- “Best Health Insurance Companies For 2022,” Insure.com, April 24, 2022.
- Health Care Quality Report Card, 2009–23, California Office of the Patient Advocate. 2022–23 results are based on 2021 performance data. View the complete report at: reportcard.opa.ca.gov/rc/HMO_PPOCombined.aspx
- If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
- When you receive care through Cigna PPO Network. The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna’s contractual relationship with the Kaiser Permanente health plans. All Cigna products are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
