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Frequently asked questions about Kaiser Permanente
We give you care and coverage together, to help keep you healthy and make life easier.
You can choose from our many top primary care doctors and specialists. You’ll have online tools that let you email your doctor’s office, refill prescriptions, make routine appointments, and more*. And facilities with multiple services you need under one roof at most of our locations, so you can visit your doctor or specialist, get a lab test, and then pick up your prescriptions on your way to your car.
* When you receive care at Kaiser Permanente facilities. Some services not available in all areas.
We’re glad you’re in good health and want to help you stay that way.
• We make it easy for you to get preventive care such as health care screenings, cholesterol tests, and mammograms, which can help detect problems early.
• Children can get regular well-child visits and immunizations.
• Our online tools, healthy living classes, and wellness programs give you the inspiration and information you need to live well. (Classes vary by location, and some classes may require a fee.)
Yes. You can choose and change your doctor anytime, for any reason.
We’ve carefully selected our doctors so you can make the right choice for you and your family. We have highly respected doctors from some of the top medical schools in the country.
You can use kp.org to browse our doctor profiles to see education, credentials, specialties, profile photos, and everything else you need to know to select a doctor who’s right for you. You can search by location, gender, specialty, and language spoken. And in most regions, you can call Member Services for help selecting a doctor. (In Hawaii, you can use kp.org to search for a doctor, but you’ll need to call the facility where you plan to receive care for help in making your selection.) Find out more about choosing a physician.
You have many locations to choose from, and most of them offer multiple services under one roof. You can see your doctor, get a lab test or an X-ray, and pick up your medications — all without leaving the building.
Once you register on kp.org, you can use My Health Manager to make routine appointments at Kaiser Permanente facilities online. If you prefer, you also can call your Kaiser Permanente facility to make or change appointments. You can find the phone numbers in our facility directory.
You can get same-day, after-hours, and weekend services at many of our locations. You’ll also find valuable health information for self-care on our Web site.
We cover 24-hour emergency care from Plan providers and non-Plan providers anywhere in the world.
At many of our facilities, we have Urgent Care departments and provide same-day appointments. You can also call us to speak to an advice nurse who can help assess your symptoms, provide advice when medically appropriate, and answer questions about medical problems.
Yes, and we make it simple for you. Call the Kaiser Permanente pharmacy near you, and provide your prescription number(s) and the name and phone number of your current pharmacy. Our pharmacy team will take care of the rest! Once you’ve transferred your prescription(s), you can save time by ordering most refills online. And with our mail-order program, you can get most of your refills mailed to you at no extra charge.
It’s easy. The medical records team at your local Kaiser Permanente facility will assist in requesting your records from your current physician. Find out more about transferring your medical records. (Members in Hawaii can contact the Customer Service Center to find out how to transfer medical records.)
When you register on kp.org you’ll get secure access to My Health Manager — your one-stop resource for managing your care online*.
·Email your doctor’s office
·View most lab test results
·Schedule or cancel routine appointments
·Care for a family member using these features
Get all the convenient features of My Health Manager right in the palm of your hand with our mobile app. Just download the Kaiser Permanente app at no cost from your preferred app site. Act for a Family Member allows you to act on the behalf of another adult family member if you have that member’s consent or for your child under age 12.
Members and nonmembers can access the following online features:
Explore all the features available on kp.org.
*When you receive care at Kaiser Permanente facilities. Some services not available in all areas.
Yes. Learning more about your health is a part of a well-balanced life. As a Kaiser Permanente member, you can choose from a variety of healthy living classes and other resources on topics including:
At many locations, we also offer classes such as tai chi and yoga to help you reach your personal fitness and wellness goals. (Some classes may require a fee and vary by location.)
Try a total health assessment and get a personalized plan to improve your health. It’s like having a personal health coach. And you can track your progress on your schedule from the convenience of your home computer.
Yes. Representatives at Kaiser Permanente Customer Service and Member Services are available to help you find information on the following:
You may contact the appropriate Kaiser Permanente plan’s member services team for assistance with your Kaiser Permanente membership.
When urgent and after-hours care or advice is needed, our Kaiser Permanente Nurse Advice and Appointments centers are here for you 24/7. Please choose your specific Kaiser Permanente plan for contact information on getting care and making appointments.
You may provide your change of information to us by contacting your Kaiser Permanente plan’s member services team. You should also forward the change of information to your employing agency.
Please contact your Kaiser Permanente plan’s member services team for assistance with obtaining your new or replacement ID card and to schedule care prior to receiving it.
If you currently have Kaiser Permanente FEHB Self and Family enrollment, you may use our Kaiser Permanente Enrollment Change Form to complete this action. This form can be downloaded from the Member Resources page.
If you need to change the enrollment type from Self Only to Self and Family (or vice versa), you should submit an FEHB Standard Form 2809 to your agency’s human resource office. Please follow the instructions for employees and retirees on OPM’s website.
If you are adding a foster child to your current Kaiser Permanente FEHB Self and Family enrollment, you must first establish the child’s eligibility through your federal agency’s human resource office. Please refer to OPM’s FEHB Handbook for information.
Eligible emergency services are covered outside of your home service area – anywhere in the world; however, you must receive non-emergency or routine care within your home service area under your Kaiser Permanente benefit plan.
You also have access to a limited Visiting Member benefit when temporarily in another Kaiser Permanente service area or a limited Travel Benefit for continuing or follow-up when outside of your home service area by more than 100 miles. Please refer to your Kaiser Permanente plan’s FEHB brochure’s Section 5(h), Special features, for information.
Please go to the Choose a Plan section on our website and refer to your Kaiser Permanente plan’s FEHB brochure and Summary of Benefits and Coverage for information on the available dental and vision benefits in that Kaiser Permanente region.
Please see the FSAFEDS Program website for information on general requirements and the claims reimbursement process for FSAFEDS participants.
Kaiser Permanente FEHB members must include both a Check-In Receipt and an After-Visit Summary per each medical service or office visit that is submitted for reimbursement to FSAFEDS: